We want you to end up with the right parts for your vehicle. This page explains our warranty cover, when we can accept a return, and what it costs. If you are unsure which part suits your build, contact us before you order – it is far easier than returning the wrong spring.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
No restocking or cancellation fee applies where goods are faulty, incorrectly described, or fail a consumer guarantee. The fees below apply only where you change your mind.
Suspension products are covered by the manufacturer's warranty. Each manufacturer sets its own terms, so please check the relevant manufacturer's website for the current policy covering your product.
Manufacturer warranty covers the product only. It does not cover freight, labour, wheel alignment, or any other expense incurred in diagnosing or remedying a defect.
If you believe a product is faulty, contact us with your invoice number and a description of the fault. We will assist with the manufacturer's warranty process.
We can offer an exchange, refund or store credit within 30 days of the invoice date where the product is:
A 25% restocking fee applies to the product price on all change-of-mind returns and exchanges. This covers inspection, repackaging and returning stock to the shelf.
If you cancel an order after it has been placed, a 25% cancellation fee applies to the product price, plus any transaction fees charged to us by the payment provider.
Assembly fees, customisation fees and custom-made parts are not refundable.
If we send an item that does not match your order – for example, an Isuzu kit when you ordered a Ranger kit – we will pay the return postage and send the correct item as soon as possible. No restocking fee applies.
| Payment method | How the refund is issued |
|---|---|
| Afterpay / Zip | Store credit, or refunded to your Afterpay/Zip account less the 7% provider fee |
| Credit card | Store credit, or refunded to your card less the card processing fees |
These provider fees are charged to us at the time of payment and are not recoverable. They apply in addition to the restocking or cancellation fee.
Please do not send goods back without contacting us first.
Lift kits of 75mm (3") and above are supplied for off-road use only.
The following modifications, among others, may need to be made before the kit is fitted:
4WD Suspension does not accept responsibility for injury to persons or damage to property arising from the use of these products.
Phone: 1300 120 020
Email: sales@4wdsuspension.com.au
Workshop: 10 Hammond Road, Dandenong VIC 3175
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